Agencies should be client partners, not just suppliers

Anyone remember the good old days of agency retainers? When clients paid their agencies thousands each month to retain the relationship and cover both the day to day time on their business and longer-term strategy? Once Procurement got involved and around the same time client’s horizons shortened to the next trading quarter and their next … Continue reading Agencies should be client partners, not just suppliers

Thinking of freelancing? Think finances first.

One way and another, I’ve freelanced for almost half my career, as both a mid-weight strategist and now at strategy director level. So if you’re thinking about jumping from agency or clientside into freelance in 2024, take some financial advice from someone who has been there and done that: You need to earn more than … Continue reading Thinking of freelancing? Think finances first.

The clue’s in the name – it’s a creative BRIEF

I've been delivering creative brief writing training to agency strategists and client service teams for most of my career. And, by far, the two most common problems I see with people’s creative briefs are sub-standard propositions (which is a whole other post) and excessive length. It’s called a creative brief, not a creative long. 2-3 … Continue reading The clue’s in the name – it’s a creative BRIEF

Facilitating Workshops – what I wish I’d known

I’ve been facilitating brand workshops for at least 14 years and have done about 65 by now. Although I was lucky enough to receive professional training in facilitation when I started, the more practical and political side of things I’ve had to pick up as I went along. So, to save someone else the learning … Continue reading Facilitating Workshops – what I wish I’d known

My aim: to do good work for nice people

In my mid-20’s, as a full-time agency Planner, I thought I had my career all figured out – next stops Senior Planner (check), Head of Planning (check), then onto the Board. That last jump never happened. It turns out that it’s quite hard to juggle working 50 hours a week with caring responsibilities and also … Continue reading My aim: to do good work for nice people

Hey client, what’s your problem?

I’ve still got my mind on creative briefing as I’m now gearing up for my usual winter stint as a Visiting Professional for the Creative Advertising course at Leeds Arts University. Fundamentally, we can’t come up with a strategic, and then creative, response to solving our client’s problem, if we don’t know what the problem … Continue reading Hey client, what’s your problem?

why Good creative brief writing involves good baton passing

I'm delivering more creative brief writing training at the moment and I've gone international! I'm working with a global agency where the creatives aren't always in the same timezone as the planning and client services teams working with them. So good Baton-Passing becomes even more important. Baton Passing relates pretty well to the journey of … Continue reading why Good creative brief writing involves good baton passing

we should aspire to be seen as ‘subject matter experts’

I have a client at the moment who refers to the agency team as ‘subject matter experts’. At first I wasn’t sure how I felt about it, but it has really grown on me. It signposts to the client’s marketing team and wider stakeholders not only that we, the agency team, know what we’re talking … Continue reading we should aspire to be seen as ‘subject matter experts’