Ten hours (so far). That’s how much time it’s taken me to get my mobile upgraded and (almost, kind of) working. I’ve been bounced around call centres like pass the parcel, I’ve spoken to people in three different countries, I’ve mediated internal arguments between departments and I’ve nearly lost the will to live. It shouldn’t … Continue reading Vodafone perhaps need to rethink their customer service function…
Author: Gemma T
Brand and Creative Strategist
this morning’s meeting is cancelled
Dear Potential New Client, I will not be able to attend this morning’s meeting because my agency’s Company Car Scheme does not extend to include a team of husky dogs and a sled.
Radio Times Lord
When next week’s Radio Times landed on the doormat I felt a slight sense of déjà vu. This was only resolved when I looked at the pile of newspapers from last week ready for recycling and saw David Tennant’s face staring back at me again. Two covers in three weeks does seem a bit … Continue reading Radio Times Lord
When five become four
I’ve written before on this blog about work/life balance and I’ve decided to follow my own advice and try to get a bit more of it. So I’m going to be working 4 days a week instead of 5 (but hopefully not trying to ram 5 days work into 4…). I do appreciate that I’m … Continue reading When five become four
The Good Shopping Show
I popped down the motorway to the Good Food Show in Birmingham on Wednesday on a bit of a spying mission to see which brands were putting serious money into the event. The surprising thing was how few of the big brands had turned up. Nescafe Collections had some great experiential activity going on (and … Continue reading The Good Shopping Show
Ooops
This week’s issue of The Publican (‘Proud of Pubs’) carries a Food Report supplement, sponsored by Nestle Professional, the foodservice arm of Nestle that represents Maggi , Nescafe and lots of well known confectionary brands like KitKat. It looks like the sponsor also got a couple of pages of ads as part of the deal. … Continue reading Ooops
Never mind Acorn, use the Hundred Acre Wood
A fun column from Jeremy Clarkson in today’s Sunday Times who suggests we think of anyone you know and they’ll slot neatly into one of the characters from Winnie-the-Pooh. He points out that this handy classification system negates the need for any other kind of segmentation, tribe or Acorn group, allowing the nation’s bee keepers to … Continue reading Never mind Acorn, use the Hundred Acre Wood
A finely tuned moving machine
I’m guessing that 100 people (about half the office) have moved desks in the last 48 hours. We shuffle around so often that it’s a finely tuned machine. The blue packing crates arrive, the skip and recycling bins are filled, the moving muscle shifts furniture and IT switch everyone’s phones and computers round overnight. This … Continue reading A finely tuned moving machine
Reasons to be cheerful
I’ve been trying really hard to think of something non-grumpy to post. So I came up with a ‘Reasons for AdLand to be cheerful’ list: 1) 26 working days ‘till the Christmas break! 2) New economic conditions mean client briefs are more likely to have simple, measurable objectives, like ‘sell more stuff as soon as possible please’. … Continue reading Reasons to be cheerful
head space to think
Sorry for the silence this week – I’m up to my eyeballs in a Big Pitch. Making the most of some peace and quiet (and the free wifi) on the train back up north this morning, I decided that I’m not going to take any of the Very Important Pitch work home this weekend. I … Continue reading head space to think